Didn’t Receive Your Sweepstakes Coins?

If your Sweepstakes Coins (SC) haven’t appeared after a purchase or promotion, don’t worry — in most cases, the delay is temporary and can be resolved quickly.

At Good Vibes Casino, we take every redemption, purchase, and promotional credit seriously and work to ensure your balance updates accurately and on time.

1. Check Your SC and GC Balances

First, confirm that the coins were not already added to your account.

You can view both your Gold Coin (GC) and Sweepstakes Coin (SC) balances from the main lobby or the My Vibes section.

If your GC balance increased but your SC did not, it’s possible that only part of the package has processed.

2. Wait a Few Minutes and Refresh

Sometimes, minor delays occur between payment confirmation and coin delivery — especially during periods of high activity or network congestion.

Wait a few minutes, refresh your browser, or restart the app to allow your balance to update automatically.

3. Check for Confirmation Emails

If you made a purchase, look for your payment confirmation email.

Once a transaction is completed, you should receive a confirmation both from your payment provider and from Good Vibes Casino.

If the email hasn’t arrived, check your spam or promotions folder.

4. Review Promotion or Coupon Terms

If your Sweepstakes Coins were part of a promotion, event, or coupon, review the specific terms of that offer.

Some promotions deliver rewards after a short delay or only after a qualifying action (for example, after verifying your email or completing a mission).

5. Contact Good Vibes Casino Support

If your Sweepstakes Coins still haven’t appeared after following the steps above, please contact the Good Vibes Support Team through the Help section.

Include the following information to help our team resolve your case faster:

• The email address linked to your account

• The approximate date and time of the purchase or promotion

• The name of the package or event

• Any receipt or transaction ID, if available

Our support team will review your account details, verify the transaction, and ensure your coins are credited correctly.

6. Account Verification and Review

Before Sweepstakes Coins are added, our systems may automatically run verification and compliance checks to ensure your account is in good standing and no duplicate accounts exist.

If an issue is detected, the support team will contact you directly with next steps.

Summary

If your Sweepstakes Coins haven’t appeared, first refresh your session, review your confirmation emails, and check your balances.

If the issue persists, contact the Good Vibes Casino Support Team — they’ll investigate your transaction and ensure your coins are delivered correctly and securely.

Good Vibes Casino ensures every valid purchase and promotion is honored — fairly, transparently, and always in line with our Terms and Conditions.