My Purchase Didn’t Arrive — What to Do

If you’ve successfully made a purchase but your Gold Coins haven’t appeared in your balance, don’t worry — this can sometimes happen due to network delays or payment processing times. The good news is that our Good Vibes Support Team is always ready to help you resolve it quickly.

Step 1: Check Your Email Confirmation

After every purchase, you should receive a payment confirmation email from your payment provider or from Good Vibes Casino.

If you don’t see it in your inbox, check your spam or promotions folder.

The confirmation email will help verify that the payment went through successfully.

Step 2: Refresh or Reopen the Casino

Sometimes, the balance update can take a few moments to appear. Try refreshing the page or restarting the app.

If the coins still don’t appear after a few minutes, move to the next step.

Step 3: Contact Support

If your purchase still hasn’t arrived, our Support Team will handle it directly. Simply fill in the Contact Form available through the Help section.

When submitting your request, include:

• The email address linked to your account

• The approximate time and date of purchase

• The amount and package name you bought

• A screenshot of the payment confirmation, if available

This information helps us locate your transaction and resolve it as fast as possible.

Step 4: Wait for Confirmation

Once your request is submitted, our team will investigate and confirm the purchase details. If everything checks out, the coins will be credited to your account promptly.

In rare cases, if a payment fails or was not captured correctly, the charge will be automatically refunded to your payment method.

Need More Help?

Our support team is available around the clock to make sure you get your coins and can return to playing.

You can reach them any time by filling in the support form on the Help page or starting a live chat directly from the site.

Summary

If your Gold Coin purchase doesn’t appear, check your confirmation email, refresh the page, and contact support using the online form. The Good Vibes Casino Support Team will ensure your purchase is located and your balance updated as soon as possible.